8X8




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8X8

Average Rating:

3.1 / 107 votes / 13 reviews
8x8, Inc.
2125 O’Nel Dr., San Jose, California, 95131
United States
Phone: (866) 879-8647
Web: http://www.8x8.com/

Category: Telecommunications

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Complaints & Reviews — 8X8

After a year of Zero customer service We NEVER received ANY incoming calls as the system never worked. They don’t take calls you make a appointment online and they always call after hours or on weekends. Most of my calls were at 5:03-5:05 pm after we left. This is a cancelation company Not a phone company…just a… Read more➤

We drop three or four calls a day, At times we can not dial out. Half of our practice just uses their cell phones because they are tired of the issues. I wish I would have used a local company where I could understand the customer service people. They only seem to try and fix things around… Read more➤

8X8
13 Jan, 2020

8X8 Skip the service

after 4 years of intermittent service outages – some 8×8 issues and some ISP issues, they are being really mean about letting me out of the contract. they could skip the hardass small payment and potentially I’d go back to them if my location changes. instead they decided to alienate me and the other 100 businesses I’m… Read more➤

8X8
4 Dec, 2019

8X8 Do not use 8×8

I had 8×8 for several years. I moved my office and my sales person flipped us into Jive because it was about 1/2 of the price. When I canceled my 8×8 service it cost over $1000 to cancel. They automatically renew the contract each year and they will not move on the cancellation charge.

this is a company without ethics or honesty They say nobody “read” me a cancellation agreement so they have the right to bill me month after month even though I am an ex customer. Beware of 8×8, they are thieves

8X8
24 Jan, 2019

8X8 Terrible service stay away

I decided to move my number from 8×8 to another carrier. After more than 3 hours on the phone during 5 calls with 8×8 and my new carrier they have still not ported my number.

8X8
7 Nov, 2018

8X8 They just don’t care.

I submitted a request for a quote on their website twice and received no reply. I emailed a complaint and was assigned a rep a week later. He made an appointment to demo the software and didn’t show up. I said, fine, just send a quote. It took a month for him to send me the quote… Read more➤

8X8
11 Oct, 2018

8X8 Spotty service

For nearly a year we’ve tried to get 8×8 to resolve an issue where incoming calls would not pick up. Each time this occurred they claimed to have fixed the issue only for it to return in a few days. We finally switched to another vendor only to have 8×8 try to charge us a $1000 early… Read more➤

On Aug 23,2018 I started with 8×8 with a one month free trial. There were plenty of problems with the service and support but I’ll get to that later. What’s really bothering me at the moment is that this was only a free trial to see if the service worked for me and it’s only been a… Read more➤

One Aug 23,2018 I started with 8×8 with a one month free trial. There were plenty of problems with the service and support but I’ll get to that later. What’s really bothering me at the moment is that this was only a free trial to see if the service worked for me and it’s only been a… Read more➤

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