Very poor service
Package 22. 01. 2021. Handed over to dpd, it was promised to be delivered on 23. 01. No 22. -. 28. 01. 2021. It is in status on the way, then back on the way, then on the way again and now it is a terminal with a record (incomplete shipment). The information phone cannot be called, the waiting time is up to 30 minutes. I received an answer to the e-mail: - thank you for contacting us! Parcel delivery is planned within the next working days. By calling dpd, the consultant informs that the warehouses are currently full and the consultant says that iExpress is doing its best to deliver the package to the customer faster. When asked when the parcel could be delivered, I received an answer that the parcel delivery is planned for the next working days. It was stated on 26. 01. Today is 29. 01. 28. 01. I received sms: sorry package 05757... There is still sorting, delivery is planned for the next day! Please wait for a new message from us! I waited all day today and nothing calls or sms.
Read more...
