More Contact Info

Toll-Free Number:

(800) 239-5230

23andMe Emails:

Privacy Inquiries

[email protected]

Company Address

23andMe, Inc.

230 N Mathilda Ave

Sunnyvale,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with 23andMe , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — 23andMe

15 Nov, 2020

Recalculation of family tree

I have spent about 7 hours trying to find out how to recalculate my family tree and I just can’t. Any instruction found takes you to nowhere. User’s recommendation: Do not purchase the kits – simple as that.

Background and People Search

28 Aug, 2020

I sent my DNA in the mail but the registration code from the tube never went through.

I paid for my kit and it then got sent to me with the test tube. I registered my kit’s code on my account but after I returned the kit in the mail, I noticed the code never went through. User’s recommendation: Options if this happens.

Background and People Search

1 Aug, 2020

Gift from relative

This is such a wrong thing to do. My husband has just discovered his brother after 65 years and was I was given this 23 and me gift to explore my background. After 8 weeks I called the company to find out where the results were, and they said they needed the number and I needed to... Read more➤

Background and People Search

16 Jul, 2020

Want to know lad fees one time fee only

I don’t understand why you tell me I can’t find out who my ancestors are? Isn’t that why we pay money to find out? You tell me unless someone else related to me has done this you can’t help me? This makes no sense. I need to know who my father is and where I come from.... Read more➤

Background and People Search

6 Jun, 2020

Will not bother to read support messages. Will not fix login

I have contacted 23and me on numerous occasions regarding their defect login via google. Tried different browsers, clearing cookies etc. Only get nonsens answers like ‘click on the Log in with google button and provide your password’ even though i provide info that is does not work. This has gone for a few months. I don’t think... Read more➤

Background and People Search