12 Apr, 2022 → by Crockett
Customer service complaint

Recently, after much deliberation in March, I signed up and placed an order. But then I thought again and decided to cancel the order. It was the next day. I haven't got an email yet that my order has shipped, so I canceled my order on my account. However, later I received an email that the box had been shipped. I called support and asked to stop the delivery, they answered positively. It's been two days and the shipping label was still active, I called and it was running in circles, all the same repetitive words… Money was withdrown, I spend hours to cancel the order and nothing happend I recieved the box and I have to ship it back. Customer service is useless, when I call, they answer me in the same scenario, they wont help you.

↳ RECOMMENDATIONS
Customer service is a waste of time, you need to improve your interaction with customers and try to fulfil their requests.
Helpfull? 0 likes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Optavia you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.