HI, my z mother bought a Pain Eraser from you and it doesn't work for her like you have advertised. Mum sent it back within the time frame to the wrong address. They kept it for quite some time before returning it to her. When she called and explained what had happened. They said seeing it was past the time frame, you wouldn't do the refund. I find this very unfair as my Mother is 85yrs old and on a pension. The gentleman on the phone was suppose to be the Manager and was very rude. My Mother had bought several things from TV Shop and have never had problems before. May you please look into this and consider a refund before I take matters further. Thanking You.