online purchase, 17/01/2021. O/NO [protected] 28/01/2021 notification received that order has been shipped. 29/01/2021 notification received that order has arrived at store. 29/01/2021 went to store at GATEWAY to collect. staff unable to locate order. 1/02/2021 second notification received that order has arrived at store. went back to store at GATEWAY, unfortunately still unable to locate the order. Store took down my details, unfortunately no feedback from store, phone was never answered, had to phone your store in MALL OF AFRICA to get someone from GATEWAY STORE to phone us. Happiness, the manager finally contacted me on 19/02/2021. She confirmed that the order had arrived, but cannot be located. Rowan from GATEWAY eventually confirmed that order was picked on on 12/02/2021. Emailed a signature which is not my signature or any family member. my contact details cell [protected] ( SA ) [protected]@silveray.co.za