I need to get in touch with a supervisor ASAP. I am very dissatisfied with my customer service experience from Zara. I have been told multiple things from various agents, as I am trying to process the simplest task- an exchange. The request was simple: I ordered 3 of the high waisted pants in colors black, taupe brown, and oyster white in a size small. I needed to exchange them all for a size medium. I could not navigate how to do this on the Zara website and/or app and so I reached out to the care team for assistance. They assured me that they had requested my exchange and emailed me a return label. I then proceeded to return the package last Tuesday. Today, I followed up to see if my return had been received and when my exchange order was expected to ship to me. From that conversation, the agent I messaged, processed me a new return label... not sure how she gathered that at all from our conversation... seems inadequate. So, since she could not help me, I decided to call the customer service center instead. The man I spoke with said that it appeared I had only requested a return and not an exchange. This was an error on the company's part since I got confirmation that my exchange was submitted. He then said he would try to speak with a supervisor to override the return and exchange my items for the next size up as requested. However, then he said the items I was wanting were out of stock and I would have to wait for my refund to process and then reorder. So, I said ok. Then, I looked myself and he was wrong... the three high waisted pants in black, taupe brown, and oyster white are ALL currently available in a size medium. So, I called back. This time, I spoke with a different girl and she acted as if there was nothing she could do about it, when I know there is. I do not want to have to pay out of pocket twice for these pants and I want the exchange to be shipped to me ASAP. You already have confirmation of my return and it should be there by now. I would like those three pants in a medium to be sent to me. That request should not be impossible to approve! Online shopping is already difficult and the least you can do is make it easier by ensuring your customers can get their accurate size. Please advise when this request is complete.