My return was scheduled for pickup at my home on March 16th at midday. They came without issue. I was given tracking to know that it had arrived at the warehouse. I called West Elm to confirm that they had the same information - they did - and to understand how long the refund process would take. I had no expectations. I was told that once it was processed at the warehouse I would see a pending refund that could take up to 3-5 business days. No problem at this point. I was told that if I didn't see a pending refund I should call back. I did. I was told that their processing is probably delayed but I should see a pending refund the next day. Still nothing. I call again. And get a very rude person named Brian who tells me the whole process takes 2 weeks. And then I said they already have my items. To which he barked at me that everything I've been told has been inaccurate. He was super negative. I couldn't get clarification for anything he was saying and asked to speak to a supervisor. He would not transfer me and told me that I have to call back if I want to speak to someone else. All I am looking for is tracking my items to see if West Elm has them. To which I cannot seem to get any clarification. They owe me $1, 648. I'd like accurately know when I'm going to receive a refund.