18 Feb, 2021 → by ClaimboUser49432
Cancled cruise
*SOLVED
4
My wife and i along with another couple were on a Viking cruise in may of 2019 when we stopped to talk with one of their agents and decided to book another cruise for September 2021. Today we received an email that that cruise was being cancelled due to a partnership Viking had entered into with a China Merchants Group. Viking said that this partnership required the ship we were scheduled to sail on be used exclusively by Chinese who had an interest in culture and exploration. Viking said they understood this created an inconvenience and offered to refund all money that had been paid or to offer a voucher for money paid plus an additional 25% should we choose to rebook at a later date. This might sound good, however when we booked our venture we were only required to put down $500.00 each which they were actually only offering us a $125.00 for cancelling our once in a lifetime trip. We spent over a year and a half dreaming and planning for this excursion and to be offered a mere $125.00 is a slap in the face. It seems to to me that Viking should have honored it's current booking prior to entering into this new partnership. I believe should offer us a 25% voucher based on the original cost of our cruise. We have always traveled exclusively with Viking and given them glowing reviews. I sincerely hope that their offer as an oversight that can be corrected.