17 May, 2021 → by ClaimboUser912330
Vouchers issued instead of refund

4

Booking 5652826 - Viking Cruise Cancelled (Paris to Swiss Alps) Paid for trip in full September of 2019 ($14, 134). Canceled February 24, 2020 due to COVID-19. Had "Cancel for Any Reason Insurance". Viking canceled cruise 16 days after we did. Received vouchers from Viking for $2, 519.20 which have expired 3/20/21. Viking issued us voucher for insurance in the amount of $1, 438. Total vouchers in hand $3, 957.20. Insurance should be refunded as there was no trip to insure due to their cancellation. Numerous discussions with Viking and Trip Mate to no avail. Others have received full refunds. Some because of no action on their part and some by going to the media. Feel totally defrauded.
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