I have been using TurboTax for years, but this year I ran into problems when attempting to e-file. I paid for the state e-file as well. My e-file was rejected by the IRS, stating my AGI was different than last year. I ordered a transcript of my taxes from the IRS only to find they were exactly the same. So I read some posts from in the TurboTax "community", those in similar situations as me. Someone stated that if you change the AGI to zero, that might work, and if it doesn't, you will have to file by paper. I changed my AGI to zero, but again the e-file was rejected stating the AGI doesn't match. When you get rejected by the IRS, the state automatically rejects your e-file as well. I asked if I can get my money back because I can't use what I paid for, only to find I cannot get my money back from TurboTax. I had also tried calling customer service only to never get a human being on the phone, wasting several hours of my time. The date of the rejections are several, and I'm not sure of my account number. I do know my user name if that helps...