I am opening the software on my laptop right it was when I filed the 2019 return. You are requesting a re-entry of the license code from the sleeve that contained the cd or the download. THIS IS INSANE! I AM YOUR CUSTOMER AND BOUGHT THE SOFTWARE AND BOUGHT YOUR AUDIT DEFENSE AND FILED MY RETURNS THROUGH TURBOTAX JUST I HAVE FOR YEARS. HOW DARE YOU MAKE ME WASTE TIME JUSTIFYING THAT I BOUGHT THE PROGRAM THAT I NOW NEED TO FILE AN AMENDED RETURN. I CANNOT BELIEVE YOUR WILLINGNESS TO ALIENATE A CONSUMER AND LOYAL USER FOR MANY YEARS. THIS ACTION IS UNCALLED FOR AND REPULSIVE.