I am so frustrated with this company. I have had service with them for 4 years. I financed a phone through smart pay. due to bank changing information, i was behind on 1 payment, i corrected the situation on a tuesday. A few hours later my phone did not work. They said Smartpay had a restriction so i contacted smartpay and they said they removed the restriction. my phone still did not work. They contacted total wireless who then told me to wait 4 hours. I waited and my phone still did not work. I have been told 3x's that they have created a ticket and to wait 24 hours.. And EVERY representative has promised to call me back and NEVER got a returned call... i have been on the phone for HOURS, the managers did not care, they just keep transferring me and telling me there is no higher up that i can talk to. It's ridiculous ...as soon as i can i'm dropping this company.