An agent named Jerry was extremely rude and condescending to me. The chat initiated from my number of [protected]. I have taken screenshots of the conversation. I want to resolve this issue so other customers are not treated as I was. I have never in my life been talked down to and so rudely by a customer service representative before talking with Jerry. This happened on April 3, 2021 around 8 pm Mountain time. I understand that policy prohibited meeting my initial request but that did not excuse the rudeness and condescension with which I was met. I asked to talk to a supervisor who politely explained the issue with meeting My request, Antonio, but when I reiterated my desire to formally complain about the previous agent he said there was no department for this.