I lost my phone and ordered a straight talk phone from Walmart. It is a Motorola Moto. When it arrived I called Straight Talk to activate the new phone and to keep my old number. I have 18 grandchildren and other extended family that all have my old number. The person activated the phone and told me I also needed to be another phone card, so I gave her my credit card number and she turned my phone on. This morning, I called my daughter and she told me she almost didn't answer the phone because she did not recognize my number. That is when I* found out the stupid person they had working in customer service had taken it on herself to change my number. I called and the person kept telling me that I had to have a second phone in order for them to change the number back. I repeatedly told her that I did not have an alternative phone, that I have no close neighbors, I am 70 and live in the country with my 92 year old mother and she does not use a phone. They finally said for me to turn the phone off and wait a few minutes and turn it back on and they would put my old number back. I did this for 3 hours and it had not changed. I called Customer Service again and after telling the ignorant person on the end of the line for the twenty or thirtieth time that there was no alternative number, her supervisor came on the line and told me to turn the phone off and he would put my old number on the account. That when I turned it back on my old number would be working. Another hour and a half. I called again and this time the man told me I absolutely would have to have another phone. So, I asked him if I was expected to get a ride to town and go to Verizon and buy a phone and a service plan in order to activate the Straight Talk phone that I had purchased in good faith believing I could keep my old number, and which they changed on a whim or simply a stupid action by their employees. And the representative said, Yes, I am sorry, but that it what you will have to do. So, it is my intention to go to Verizon, change phones and never make the mistake of using Straight Talk again. They have second rate phones, third rate service, and probably give the ignorant people (that they made the mistake of hiring) a bonus for all the new numbers they can activate. In which case I was screwed from the beginning and they never intended to let me keep my old number.