On The 14th of February(valentine's day) I booked early check in at one of your Resort Hotel so I could go for game tour. This was agreed by reservation. I was also told the amount I paid included free Valentine dinner and breakfast. 1. Unfortunately when we went for Dinner, we were directed to the common Dinning room were even after asking if that was the venue for Valentine Dinner, waiters said yes. After eating the ordinary Buffer, we were charged. That is when all surfaced that we were not registered as Valentine couple. They had to remove the charge and apologized vehemently that is why I reserve the name. 2. From there today on 15th I proceeded to Hazy view branch were I requested early check in due to fatigue after 4.5hr drive and business. The officer confirmed after my emphasis that he will reserve the room earlier. Unfortunately on arrival around 1306hrs, the room was prepared by 1415hrs while we stayed in the until my wife slept. there was no communication at all to House keeping. My request now/suggestion is please try to introduce voice recording so that communication can be retrieved or traced. There seem to be reluctance on telephone conversations on your staff. Please consider this option. I am a loyal prokard member.