4 May, 2021 → by ClaimboUser956309
Water Damage to contents of a POD

2

Delivery March 4 2021 Incident # 2027455 I called on March 8th to report water intrusion in POD during transit and sent photos of damaged items. Alex Leudy, Customer Advocacy sent an email and I responded with photos. I have emailed him 3 times and called 3 times and left voicemail with no response. There was some minor damage from the water on items not worthy to report but there were two items I expected compensation for. A section of my desk and the frame replacement for an original signed Miro that was purchased for $6k. The art was not damaged, just the frame. I paid $50 for contents protection while in transit. I have used PODS 3 times in the past and have never had water intrusion happen in the POD. The minimal expectation is that the contents remain dry. They are not addressing quality control issues of older PODS. I am asking for $500 to pay for a portion of the damaged items. Thank you for your assistance.
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