To whom it may concern. The service person that showed up for this appointment, after inspecting the door said he could not remedy the existing problems. One is the alignment of the dead bolt with it's striker plate, two is the door not seating properly against the weather strip on the top right corner and three is the bottom right corner dragging against the threshold distorting the gasket on the bottom of the door. He took pictures and he should have shared them with someone by now. He said that door was not installed correctly and that he would talk to his supervisor about the problems and come up with a solution. This whole ordeal with this door has been a mess. Delays in getting the door, purchased in August, suppose to be installed in October and finally installed six weeks later in November. Sending a window installer to do the installation. He showed up with no door and no materials to do the installation. He thought I already had them. Pella had to make three trips to get the door and all the installation materials here. The door was not installed in a traditional manner with shims being used to align it correctly in the rough opening. When the door was installed the dead bolt could not be engaged in the hole on the jam. The installer left saying he would call his boss and have him send someone out to fix the problem. No one came. I temporally fixed the problem by filing the striker plate on the right side to increase the size of the hole. I eventually had to remove the striker plate all together. When I had to remove the striker plate to be able to lock the door I requested Pella send out a service person to fix the problem and a problem with the door dragging on the threshold on the bottom right corner. The service person was able to temporally fix the drag on the bottom right corner by fiddling with the hinges. In the process he broke a hinge screw off in the hole and stuck another screw over the top of it leaving the head of the screw protruding out of the hinge plate. His solution for fixing the problem with the dead bolt was to order a new striker plate. I could have bought a door from any number of places. I choose Pella because I had all the windows in our home replaced with Pella windows. The window quality was excellent and there was zero issues with the installation which was much more difficult than the door because it is a two story home. You can imagine my opinion of Pella now. If the door is not properly fixed and or if necessary replaced I am prepared to take Pella to small claims court. Also I will file a complaint with Better Business Bureau. Contract Number: 756TOW054 Account Number: [protected] Invoice Number: 055269-R Daniel Evans 10050 SE Cresthill Road Happy Valley OR 97086 daniel.[protected]@gmail.com [protected]