My sister who lives at 49 Madison Gardens in Old Bridge New Jersey has been without service for three weeks now although she had four appointments so far and no one showed up. She is disabled and can't get out so she orders her groceries on her phone (which doesn't work because her Optimum service is out). She lives alone and hasn't had TV or Wifi service to use a computer. Optimum has continually told her that they were coming to fix it - today was the fourth such broken promise. My other sister called the company and was told that technicians could come on March 10th - yeah right - they never honored their commitments before and then it will a whole month that she didn't have service. Optimum should fix the problem already or let a different company like Verizon or Comcast provide service to that community if they're not up to it!