I started with Optimum on March 19th and 10 days later no resolution. i have been calling everyday and messaging as well. I am told each and everyday it will be fixed. 4 hours, then 2 hours then 1 hour. It is totally unacceptable. I have been a loyal customer for over 20 years and feel it may be time to move on. They also state they will call me back. Never do. It is the same crap everyday. I am so so frustrated and mad. I pay alot of money each month and I feel after all of this I need some type of compensation on my bill. The main thing is to get my problem fixed. It wasnt escalated right away which they said they did. Ticket number [protected]. Problem is replying to a certaiin domain. soldiersangels.org . They cant repl to me either. This is a very important organization I work with. All volunteer work for soldiers, veterans etc.