After having a lot of trouble with slow speed on my internet, my computer technician told me I should call Optimum because I'm not receiving the service I'm paying for. I called numerous times only to be told there is a long wait and I should either try chatting online or they can call me back. I tried the call back option about 4 times. Each time they were exceptionally ignorant, hard to understand with foreign accents, painstakingly slow and repetitive, and not helpful about getting a supervisor. After hours of waiting on holds and trying to explain the issue, I finally tried the chat option with someone named Patricia O. This took a few hours as well, and left me back at square one. And she, too, couldn't connect me with a supervisor!!! They finally advised me to upgrade to the $24.95 per month option so I can receive 10 mbps instead of the Altice Advantage option for $14.99 a month. We already pay $39 per month. That means they also owe us money for the months they haven't upgraded us. I asked Patricia to please correct the problem and match our plan to our payments. She told me I would need to call another branch for that. What kind of company is this? So many people rely on them, and they're customer service isn't capable of basic communication and simple corrections? If anything can be done to resolve this you will be helping many, many people. Thank you for your time and service.