From March 2020 I was receiving PUA up until new bill stopped and restarted in Dec. 2020. I received multiple notices that I was eligible for PUA and payments would start back up around Feb. 9th 2021. Around Feb 17th 2021 I received a notice that I wasn't eligible for PUA but to then apply for PEUC, when then trying to apply for PEUC was told not eligible since I was self employed and no regular W2s . After speaking with numerous people and departments, I was then told to file for Regular unemployment, which I did in Feb. 2021. PUA and Redetermination Dept. told me I would have to wait for Regular unemployment to disallow my claim before the PUA would start back up. I have been waiting since Dec. 2020 for PUA and Feb. 2021 for Regular Unemployment. I have spoken with so many different people from every department, each has told me to do different things, and I have done each and every thing. From requesting and submitting documents, in which I have done multiple times because I am constantly being told that they weren't received, my account from all departments have many many notes, internal forms have been submitted and yet nothing has been resolved. I filed and had my appeal on May 4th 2021 in favor of me receiving PUA and waiving my overpayment but still nothing. I had a scheduled appointment for today 07/22/21 to speak to someone in the Benefit Control Center for 8:53am but processing center called instead so then I had to be transferred to the benefit control dept. by time I got someone on the line it was about 10am. The woman I spoke with was extremely rude and no help whatsoever, she said my claim for regular unemployment was already denied but when I asked for dates and why I didn't receive notice, she responded with " that's what it is and you just need to file an appeal.' I asked her how was I suppose to appeal when there isn't a correspondence to appeal to, which she didn't answer. I told her the reason I scheduled the appointment is because the agent in processing said that the benefit department still hasn't cleared my identity, she told me that they never received my identity verification, even though processing could see that I submitted it in March 2021. She kept cutting me off when I was talking and trying to ask questions, I asked where to email my verifications to, she said it so fast she didn't care if I had the correct address or not. When I asked her what her name was she once again said it super fast and aggressive so her name is either Kinyata or Kiyata, when I asked her for her last name she said she wasn't giving it to me over the phone, I asked her for her Rep ID number and she said that she doesn't have one. After all of this I once again emailed the requested information, hopefully it was the correct email address. The rep today did not try to help me, it didn't matter to her with all of the notes on my account or all of the months I have been waiting for answers, she did not want to be bothered with me.