On the 4th of March I placed an order for MWEB's promotion of 25mbps up and down for 499 uncapped unthrottled. I received a call to say they could pin my address and could I please send a copy of the municipal bill. I did so and also sent them a screen shot of my checking my coverage on the open-source website. I received my order number on the 4th with details to create my login to my mweb account. I went and completed all the necessary and started tracking my order. The next day I saw that my order had reached the received and being processed section for the Fibre and the order placed with the courier for the router. The following week the installers came to my next door neighbour's and while they were there they said they would install fir us to to avoid having to dig up the driveway twice. They told me they needed an A and B number to come back and activate the line. I tried without success to contact mweb... Sent emails, Facebook messenger messages and tried to call but could not get through to a single person to assist me. This morning I received a message that my order had been put on hold due to problems with infrastructure installations... But it's all installed on my side, it just needs to be activated but I cannot get through to someone who can help me... It's rediculous. If I have not heard from nweb by the end of business on Monday I am going to assume me order has bedn canceled and I will move onto another service provider to assist me. My contact number is [protected].