MWeb/Fibre Installation was confirmed for 28 July 2021 and appontment confirmed for 07h30 am. The technician from Brightlink (MWeb partner) called that he will only arrive at 09h00, which I agreed to. 1. The technician arrived after 09h00, however I already received messages from MWeb that the installation was completed and that the line is activated. 2. The technician was not able to get the fibre line to my poroperty and I have no fibre installation, let alone an active fibre line. 3. The technician informed me that in order to get the line to my property (over about 50 meters) I would have to have the road dug up and paving and lawn over 3 other properties. 4. I informed MWeb that I cannot authorise this in the complex and if they cannot get the line in to my property then the order must be cancelled. 5. MWeb proceeded to debit my account on 30 July 2021 for the first month subscription (Not even giving me the discount as per the advert) without an active line. 6. They now want to charge me a cancellation fee as well. How am I expected to pay without an active line.