Subscription and availability of services

/ 48 reviews

11 Jul, 2021 → by ClaimboUser972688

I have a subscription and they continue to take my money every month. However, there are never any available therapist to schedule with. Also, when I attempted to schedule a couples massage to use some of my accrued credits I have been stopped from using them. I want to cancel but I have 6.5 massages to use before I can cancel and they are making it impossible to use!! I asked to speak to a manager prior to my appointment that was schedule for 5:30 today and was told there was not one to speak to. How convenient!! DO NOT DO BUSINESS WITH MASSAGE ENVY!!

Beauty and Day Spas

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Massage Envy - Other Reviews

》 Fraudulent Gift Card Use

》 Bad, terrible customer service. No concern for customer satisfaction

》 Massage Envy keeps charging me for a contract I ended months ago.

》 They honored a gift card that was not in the person’s possession.

》 Lousy service and charging payments to credit card with no service rendered

》 TOO MANY REASONS – beyond counting

》 Trying to change an appointment today …. yesterday I missed the confirming call on Mother’s Day can transfer change or give back to my daughter I made this appointment three weeks earlier

》 Sales Practice/ Refund Practice

》 Subscription and availability of services

》 Buying a gift card online has proven to be impossible. Speaking to an actual person has proven even more difficult!

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