As a first time user, i was told over phone when placing order that earliest someone would come out today, Monday 10, 2021. I live in a gated community, got an E-Mail that on Saturday May 8, 2021 that was not able to gain access to community because guard at gate would not let them in and that i would be charged a trip charge and next time they would come would be between May 22-24. Well, they will then at that time will want to charge extra for a taller grass cut. In the past if someone was trying to enter, they would call me or guard would call me to get permission to enter. guard says she does not remember a lawn company attempting to enter on Saturday and if they are already servicing neighborhood, then she would have automatically let them in. this company is very eager to answer the phone to take your order and get payment card information and want to charge you for 1st three services. i have called several times to speak with someone about this matter and e-mailed several times, with no return call or e-mail. Beware! None customer service and communication other than to take the order and payment method. Cancelled service before started