My name is Ashley Winmill and I was told by one of your reps to file a complaint due to an issue that has occurred recently. On August 19, 2021, I traded in my KIA FORTE with PHIL MEADOR TOYOTA. That day I signed all the documents and the deal was done. According to PHIL MEADOR TOYOTA, they requested the payoff for the car which I have a copy of and they sent a check to KIA FINANCE just a few days later. That check was cashed by you guys on the 29th of August. Its been a few weeks now and now Ive received a statement from KIA FINANCE claiming I still owe $888.74 which includes a late payment of $433.53. Im not quite sure what else needs to be done on my end, but I do know that this is beyond a inconvenience for myself and definitely should not be an issue. Please let me know what other info is needed . Thanks, Ashley Winmill