16 Sep, 2021 → by ClaimboUser848679
Paint come off from my brand new car
1
Hi There, I have a big problem and hope you to solve it for me I have a complaint against the Kia Al Jabr agency in the Kingdom of Saudi Arabia, I hope you can help me with it, I bought Kia Sportage 2021, VIN number ( U5YPG8147ML885279 ) was received on 1/1/2021. When the car was washed and the car did not even drive 5000 km, it was found that there was a defect in the paint job (it is small scattered spots that only appeared under the lights, When I went to the agency, the cab was sanded and polished, and a large part of it disappeared, the spots appeared again, and the car was only 11, 400 km. The purchase of it for six months, and the appearance of this manufacturing defect indicates the existence of a problem and a deficiency in the processing and implementation of the car's paint job, which warns that this defect will be repeated in other parts, which is the sunroof of my car They said it was bird droppings, and after said that the car was exposed to chemicals, and said it was exposed to cement materials, and then I went to the main branch in Dammam and to inspect the car, the quality official, and in less than a minute and with the naked eye, he said that it was a problem caused by weather factors, so I asked them for a report stating what they says because the words are illogical, so they refused and asked 2000 riyals to be able to take the report!!! And this is illegal to get official report for my car and looks no one care. And they told me it's from the environment!!! And it doesn't make any sense because I'm not only the one who lives in the city and it's happened only in my car It's a factory defect but thay do not want to help me or fix it at all They also told me that the car was out of warranty I have no right to them, is this logical? When I bought this car I choose Kia because it's a big name and I trust the name but looks it was polished, I need you to fix my problem please. I'm KIA customer, always buy my cars from KIA and recommend for anyone than any other brand I'm dealing with big brand KIA not local brand to find all this problems