On Saturday, May 29, 2021, I received a call from a Hanson's representative (Marilynn Whites) to informed me that my replacement windows were in and that they could be out on Tuesday, June 1 between 8am-12 noon. I accepted this appointment and took a day off work to make sure I was here at the home. I received no windows nor a call. I made several attempts all day calling the representative back to a local call and also called the 1-800 number and did not get any responses. Finally, I got a hold to another representative and he claimed he did not see an appt. for me nor saw that i had replacement windows order on file. Finally, at 3:56pm, received a call back from Marilynn claiming that my appt. was on June 15th and told me she made an error. She also mentioned all day there were issue with Zoom/Teams and that she couldn't answer any calls. This is so unprofessional and I am quite disappointed on how the representative handle my issue. I took the day off and stayed in the house the whole entire day to have nothing accomplish.