We started the refinancing process in November of 2020, it is now almost the end of March 2021, with no closing date in site! This has been the worst experience, and I will Never recommend Freedom Mortgage to anyone. Our client advocate is impossible to get in touch with. She does not communicate what is going on with us first calling the company and speaking to 3-5 different people each time we call. I haven't spoken to the same person twice. I cannot even get the manager to call me back with information on setting a closing date for this refinancing of our mortgage. Absolutely the worst experience. Also, it's taken so long that the rates have gone up since we started. I hope that doesn't affect our outcome.