Account # [protected] We recently refinanced with Freedom Mortgage in February. We were contracted for _____. By March, we noticed that our monthly payments increased and kept increasing each month. I called more than 5 times in the last two months and sent an email complaint to find out why our mortgage rate increased substantially. I was told it was an escrow issue. It is interesting that this seemed to occur after I sent our recent tax bill to to Freedom. My guess is your company may have duplicated the taxes on our escrow and raised the monthly mortgage rate because of that error. None of the representatives I spoke to could actually tell me what was going on. I asked questions and not one person I spoke to could answer them. One rep told me the increase was due to a ‘supplemental fee' and Freedom was waiting to be recompensated for overpayment of over $3, 000 for our taxes. I called our county tax people and was told they never charged a ‘supplemental tax, nor did they get a request for a return of an overpayment of over $3, 000 in taxes. They also said if they were over-paid they would have sent it back to Freedom. In fact, our taxes actually decreased since last year. I've been told over and over again that your team would investigate this issue, yet no one has answers—there has been no resolution. The reps simply read off of their computer screen but can't tell me what's going on. The last time I called, I asked to speak to a manager, and was told a manager would definitely call me back. No one has called back and that was over a month ago. I truly believe that your company has handled this issue horribly and I believe an error occurred during the refinancing process yet, Freedom refuses to investigate this issue. At this point, we are now paying almost $200 a month more for our mortgage payments then we did before we refinanced and based on what we contracted for. This has been a very unpleasant experience. At this point, because of your company's lack of response to this issue, I'm considering contacting my lawyer and will certainly contact the Better Business Bureau. Since we refinanced, I've had nothing but problems that can't seem to be resolved.