The glider mechanism broke in June 2020 and I requested a new one as per the warranty . I still as of May 2021, have not received an replacement. Sent an email to the company and called. They told me due to Covid things were backed up. I do not think that it should take this long and after all if you were about customers satisfaction, you could have taken one from another recliner by this time. I will make sure as many people as possible know about your lack of upholding your warranty. Covid or not it has been too long and I have not been able to use my recliner since June 2020. Dennis Jungman [protected]@comcast.net