I had placed an order for one item, but instead of getting that order I received montelukast sod tabs 10mg, an order I had specifically requested not be on "auto" delivery, when I placed the other order on 5/17! yet, today, 5/23, I did receive the offending order! when I called express scripts/medco to inquire about the offending order, request refund to my husband's credit card, and a return label for the rx, I was told (a) you can't have a refund, (b) you have to keep the rx since your doctor ordered the drug (even though that doctor has not been my doctor for over a year), and (c) what I had been assured had been taken off auto delivery on 5/17 wasn't off auto delivery until today, 5/23! promises, promises! and, when I asked, "why did I still get the montelukast even after I had requested it not be delivered," I was told by george, one of the managers, that "it was because your doctor had ordered it." when I asked george why es/m was filling rx's for me from a doctor I no longer went to, george said, "he used to be your doctor." I have told express scripts/medco repeatedly about the terrible experiences i've had with that past doctor, and to never fill any more prescriptions with his name on them, yet es/m continues to do so, ignoring my requests, and ignoring my current primary doctors! apparently, the "bottom line" is more important than the care of the client!