On multiple occasions our delivery gets missed, it gets rescheduled to Saturday (our company is not open Saturdays). I call in to reschedule and that delivery gets missed, I call in again and they say it will be a week before we get water. So two weeks late and we are out of water! This company sucks at customer service and when you get a reschedule - it does not matter because it will be missed anyway. Nobody takes any initiative at Sparkletts, nobody returns calls, and nobody listens to complaints. This company has no customer service! We will probably leave this service as it is the worst ever. One more thing, when the pandemic hit, they just stopped servicing customers, no phone calls updates, letters anything. But they still charged a monthly service fee! Can you say SUCK SUCK SUCK?!!?!?!!?