I ordered items two months ago. I never received my items. The seller somehow managed to delete the tracking information and submit a new tracking info to appear as if the order was delivered to my house. Seller then refused refund and said they'd send a new package for **.** which I declined. On the last day of escalation I had a charge from the sellers direct company charge an unauthorized **.** to my account. While I was able to stop that fraudulent transaction, I had not given my credit card info to that seller, only to the DHGate platform. The escalation representive Ally was not in communication with me. I could not reach her through the DH Gate platform due to page error code *** to upload evidence. I could not reach her through the chat online customer service. The supervisor Mary at customer service said she'd send the information to Ally. I tried emailing Mary and the management at DH gate on * separate occasions with no reply. I had to hire an attorney who then sent an email to Ally who responded to his email that she'd have to close the case because she hadn't heard from us. They still have **.** plus a *.** transaction fee and after many requests to get the contact information to their legal department, they've refused to do so.