I bought a new 2021 car and within 8 days the vehicle had broken down and sprayed coolant on my wife while driving. I had the car towed immediately and requested they honor their replacement family guarantee. Two weeks have passed and I have not received one call from anyone there about the vehicle or my request for a replacement. I have left multiple messages, and called numerous times and still received no updates or call backs. On my last call I was transferred 3 times and ended up getting my call merged with another buyer who was on hold. I have received rude customer service on multiple inquires and can not seem to find anyone who is willing to help. this has been the worst buying experience and the staff continues to offer no answers.