I spent over 3 hours on the phone. First my bank verified check was never returned by them and was not submitted or returned unpaid. More than sufficient funds were available at all times. CenturyLink representatives could not provide a copy of my check to show markings to prove it had gone thru the bank saying they do not gave access to email, yet they are my internet provider and they have no access to email? They kept requesting my routing number, I asked why and was told they needed it to submit electronic payment. I refused to provide since they have that information on the check they received. They said they could not submit the check to the bank a 2nd time and that eventually the check will be returned to me. I refuse to provide routing information or another payment until I receive my original check back which I have not. I also refuse to pay return check fee, especially since bank refused payment and CenturyLink cannot or will not provide proof that it was. Nor will I pay a late payment fee for this since you received my check well before it's due date. Right now this will cost me a minimum of $30.00 to stop payment on my check since CenturyLink could easily process this check at any time as well any additional payments that are sent. Something is not right with CenturyLink representatives, the excuses they provided, and inability to provide any proof.