I've been bounced around for nearly an hour and still working to try and get any kind of employee on the phone to be able to help provide me an answer. I've been transferred 4 different times, to three different people and been disconnected and had to call back and wait on hold due to the disconnection with no call back. Beyond frustrating. All I'm trying to figure out is how to clear my cache/memory on an in unit built in modem/router in an apartment complex. At this point I'm extremely close to shutting down my account with you and finding a new provider. Ridiculous