then end of May 2021 I contacted 811 to have the utilities in my yard marked. I am preparing a new garden area. When I was prepping the area I noticed that part of a cable was not buried -- it was above ground. I was not sure exactly whose cable this was. On 6/4/21 I spoke to Kim at Century Link and someone was supposed to contact me the same day in 2-3 hours. there was call back. On 6/7/21 I called [protected] technical support & was supposed to get a call back by 6/9/21. no reponse. My first ticket # was [protected]. my 2nd ticket was [protected], my 3rd ticket # was on 6/4 21 #[protected]. I have called the following phone numbers: [protected], [protected], [protected], [protected]. I'm not sure which phone number gave me an appoint ment date of 8/16/21 to bury the cable. BUT NO. On 8/`16 a guy came to the door and saif he was only her to measure whatever. then he was going to expedite the order to get the cable buried. One of the last tickets I had was #[protected]. on 8/25/21 I called [protected] with new ticket # VN433804. my appoint was supposed to be Monday 8/30/21 an no one showed up. My next call was 9/6/[protected] and the ticket was showing as completed. But I had checked the cable before calling and the cable WAS NOT BURIED. WHAT AM I TO DO WHEN NO ONE RESPONDS? When I called on 9/6 I was on for 45 minutes. I gave up after being on hold with someone for 26 minutes. the first 19 minutes shw was checking differnt things... but after being on hold an addtl 26 min without anyone on the other end of the call I gave up. HOW CAN I GET THIS RESOLVED??????????????? THIS IS VERY POOR CUSTOMER SERVICE.