I have often had to call Bell to correct my bills. In June my bill was raised $45.86 shortly after being promised a bundle package at a lower price. The agent I initially called lowered the charge that month and asked me to pay the higher charge the following month. He said the computer would have time to correct the bill which I was to receive this month. My bill remains uncorrected. I did ask the agent for a receipt. It included the details of the bundle only which I have misplaced. I have proof of the amount of the Bill in May and the adjusted charges in June agreed upon by the agent as well as his i.d. The agent, sounded disinterested until I asked for his i.d. He then passed me through to the loyalty department. I spoke to PAM EZ17308. She only wanted the receipt and would consider any other facts. To say the least, I know that they have recordings of past phone calls. I am a senior and a Bell customer all my life, In spite of ongoing billing problems that were at least for fixed for a while, I did leave Bell. I am now totally disgusted at being so gullible. I will not pay the full amount but the amount that was agreed upon. Sincerely, Jacqueline Damackine