I am very frustrated with Bell who contacted my cell phone line after my device was stolen over a year ago now. The person who answered the phone was not authorized to have a new device mailed. Bell however shipped a new device to a different address without my authorization. After having spoke with numerous agents who all confirmed the mistake was rectified and i would be able to upgrade my device at anytime without penalty, I was denied an upgrade today. I have been a loyal client for a very long time and now I want nothing to do with this company. I never received the device that was sent without authorization. I had actually inquired myself at the same time with Bell about upgrading a decide but the only option was an iPhone which I declined and instead purchased my own device. I have been using this Samsung device ever since.