Opening an account in this branch wasted me totally 5 hours waiting in the hot sun. 3 hours waited outside in hot sun without any places to sit plus 2 hours inside idling. Sitting infront watching the staff to take their lunch during lunch hours. Do banks have lunch hours that needed to close counters?? Customers have to wait for them to finish their lunch?? This is my 1st time experience in my life for opening an account for 5 hours. To my knowledge, opening a simple account only takes the maximum of 30 minutes to complete the whole process. 10 counters available in the bank but only 2 counters open despite long queue waiting. Terrible management in this bank. Only deserve 1/2 star for this kind of administration towards customers.