i phoned yard works in Canada, they kept me online for 5 hours yes 5 hours . and when I talked to a subordinate all she can tell me we are understaffed. i told her that is the last time i buy from yard works and I will go to either black and decker or any other compnay she carecd less battery requested was [protected]. I would not recommend any product of this company at all they have no respect for customer I will give them zero for evaluation