On friday the 16th july I received an promotional whatsapp to upgrade to a 40/10 fibre line. Which I accepted monday the 19th, which would have activated in 2 hours, according to the promotion. 7 days later, nothing has happened. I have communicated via whatsapp with numerous of your agents (kevin, melissa, and a kevin) without any success. It seems each one's response is that the matter will be escalated, but nothing happens. This is terrible client service. My contact details is [protected].