PLEASE DON'T TOSS THIS AS BEING TOO VERBOS! First I understand that you are a super power corporation and my mere purchases are not a pimple on your bottom line, but some of your practices make me question your concerns for customers. Your founder, Sam Walton, made customer service, ethics, and good faith a part of corporate policy. I understand that to compete in business some policies must be modified or changed, but since Mr. Walton's passing there has been a major reconstruct and transformation in the corporate policy. Maybe it's the times, the fundamentals of business, or the reliance on computer models, but many management decisions have effected your customer service for the worst. I am not talking about big things, but some simple features that impact on everyday shopping. I am conscious the excuses being given for disruptions like new government policies, the covid pandemic, logistics, supplies, and money issues, but that should not effect the basic concept of service. I am a 78 year old semi-handicapped retiree living on a fixed income. I have shopped at Walmart for over forty years, and I have for the most part chosen Walmart as my go to store for near 90% of everything I purchase. I buy my groceries, my clothing, my household items, and most of my electronics there. Because of your many locations, there is always a store near. The meat of the matter is that there are a few incidentals that have annoyed and vexed my patient: 1. You have removed the benches that you had for your customer to take a brake. I am old and need to sit occasionally or I have to cut short my shopping. 2. You have a limited selection of sugar free items for diabetics, and those you have are candies and snacks, not real food. 3. You have eliminated too many items from your shelves. Is it because they don't sell, or could it be they don't sell because they are not on the shelves. 4. You have limited the number casher's available checkout leaving older customers to either do their own checking and bagging or stand in line for a lengthy time waiting for help. 5. Like most businesses these days store management is free with platitudes and patronizing answers but nothing is really done. I am venting my exasperations and disappointments, fully expecting you to be free with platitudes and patronizing answers but nothing will really be done. IS ANYONE REALLY THERE ? DOES ANYBODY REALLY CARE? William S. Birge Msgt USMCRet.