When I booked, I added myeslf as needing assistance . Although I bought the upgraded fare, I couldn't book a seat (?) and was assigned a middle row at the back which was not great (the plane is empty). so i had to call in. It took forever, as the phone tree or website does not have provisions for people with disabilities or access issues. The phone options do not have 'access' or problems solution offered, and when i said 'yes' to wanting to speak to an agent to the automated system, it hung up. I need an aisle seat because of my physical issues. I finally got through. I was given the option of EITHER having assistance up and down the stairs plus pre boarding OR an aisle seat (possible by removing assistance request). Then the woman on the phone hung up on me. I still can't get through. All i want is an aisle seat, pre boarding and help up the stairs. I've never heard of an airline not offering this!!