I called their 800 number due to a flight cancellation request. They asked me to fill out a form on line and wait 24-48 hrs. It's been well over 72 hrs and I haven't gotten a resolution. Called the call center was put on hold for 50 min got hung up on. Called again 3 more times and it happened again. With no resolution from a rep called Sergio Castro. He said their was no one above him that I can speak to that he doesn't have a supervisor. So yo wait till they get to my request. Even if they tell you 24-48 hrs that I have to wait their busy due to covid. That's not a response to give a customer.