Heaven only knows what goes on behind the scenes over these phone lines? Customer service agents are seriously exploiting the consumer privacy of the people they encounter by gossiping & wondering who's name they'll see next. VEC phone #s [protected] [protected] [protected] [protected] [protected] Agents who procrastinate sitting behind computers with confidential information laughing & lieing to the Public about being short staffed adjudication & benefit review need to be fired. On monitored and recorded lines Specialist defy the code of ethics as to harassment. Frankly the Commisioner, Senator & Governor should know by now that the bureaucracy behind the massive months of delay stem from poor ethics and lack Cultural Diversity. Watching people crying & demonstrating in the media is becoming a Public Health crisis that sheerly needs to be covered by the World Tribune. I just hope that your organizational management recovers soon before we have to witness another pandemic in Virginia. Human Resources needs to ensure individuals are cleared and trained in verification before giving out information to private class citizens. There are Soka Gakkai members who are willing to playback their calls on the news to show the solicitious and cultural bias being practiced by the VEC. Please stop representatives from calling back Customers with facetious & evasive dialogue. I need solid answers.