My Fiancee, and USAA member that had both a USAA banking account and savings account, recently passed away and I needed his remaining proceeds from his existing account to settle expenses like: paying his rent in effort to gain access to his apartment so his belongings could be sent to his family and to pay for past due funeral expenses. This "Survivor Relations Services Dept." was informed about the urgency of the matter and I did all that was necessary to expedite this request per their specific instructions. I called the following day to request a tracking number and I was told their wasn't a tracking number available but they show that one check, which was a very small one, was delivered to the wrong address. The other more substantial one was shown to have gone to the correct address but still there was no tracking number. I called everyday and was told not to worry. The end of an entire week comes around and still I have received no check. I've already maxed out my savings to cover final expenses; those funds are urgently needed! Yet I'll have to wait up to 5 business for them to stop payment and reissue? HOW CAN A PLACE BE SO INCOMPETENT? Did it never occur to anyone that something was wrong when they were unable to find a tracking number for a check that has yet to be received after being told about it everyday for a week? What about the word "URGENT" doesn't this place understand? How could you be so careless? I'm beginning to think a check never went out to begin with. To learn that there is nothing that can be done in an emergency situation like this is astounding. They have caused enormous setbacks that will effect several people including myself in ways that will cause severe hardship for a long time. There should be a consequence and some form of repayment for the hardship your incompetency has caused. Those funds were needed "yesterday" and now I must wait for Monday just so their incompetency can start the process all over again. Someone has to do something about this. This is wrong and a terrible way to pay the loved ones of a good long time customer that you've never had any problems with.