My recent experience with yours Cardmember Service was not at all satisfactory. My records show that my bills are paid always on time. In January this year my check was sent two weeks ahead of the due date. I do not know what happened. Costumer Service told me that it was one day late. We all know that the post office and also your office had great delays because of Covit-19. I discovered now looking at my statement closer that I paid $28 late fee. Costumer Service on July 9-th told me, , it would not be fixed". I will not accept that simply CANOT BE FIXED. Please exercise proper customer care with proper understanding. Sincerely Janusz Wolkowicz. 44630 Trellis Dr. Sterling Hts. MI.48314 cell [protected]